Revolutionising The Home Loan Industry
Experience efficiency, expanded services, and freedom to prioritise what matters. Embrace a future of endless possibilities. Be a part of the revolution.
Celebrating Diversity and Building Meaningful Connections
Alaya is your place for meaningful connections. We prioritise diversity and put people at the heart of everything we do.
Vibrant Support, Thriving Culture and Limitless Possibilities
At Alaya, we’re proud of our dual identity: premier broker support provider and thriving workplace culture advocate.
Embracing Commitment to Exceptional Service and Success for All
Alaya excels in people-driven success, delivering exceptional service and placing trust at the heart for the best outcomes.
More Time for What Matters
Cut low pay-off activities and focus on your business growth.
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Aligning Talent For Excellence
Turning outsourced human resources into insider talent aligned with your vision for growth.
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Building and nurturing Connections
Three simple words, ingrained in our DNA, form the pathway to growing strong relationships that thrive.
Let’s Grow Together eastRevolutionising The Home Loan Industry
Experience efficiency, expanded services, and freedom to prioritise what matters. Embrace a future of endless possibilities. Be a part of the revolution.
Your Gateway To Insider Talent
We nurture outsourced human resources to become insider talent aligned with your vision. Harness the power of an immersed team for growth and success.
A True Sense of Place
A physical and emotional space where diverse, valued individuals form lifelong friendships, share ideas, and embrace authenticity – a thriving environment for success.
In-depth expertise
Extensive Partners
Proven Longevity
ISO Certified
Fitting Talent to Your Needs
Map
We map out your objectives, identify capability gaps, and explore potential solutions for success.
Match
We match talent with the right technical skills and personality traits to fit perfectly into your team.
Meld
We seamlessly integrate outsourced talent into your company culture and brand.
Partnering with Alaya as a mortgage broker in Australia means you can prioritise growing your business and engaging new customers while we handle non-dollar-productive activities.
We specialise in providing cost-effective outsourcing services, allowing you to save money compared to hiring in-house staff. By partnering with us, you can reduce expenses associated with salaries, benefits, and overhead costs, while still benefiting from our skilled expertise.
Our outsourcing services are designed to increase efficiency and productivity within your team. With our specialised expertise in specific parts of the loan process, we can work faster and more efficiently than in-house staff, who may have a broader range of responsibilities.
With extensive years of experience providing outsourcing services to the mortgage industry, Alaya has developed the right processes and expertise to support your business and improve your processes. Partner with us to benefit from our skilled expertise and industry knowledge.
We understand that your business needs may change over time. That’s why Alaya offers flexible short-term project options, whether you require support for 3-6 months or 6 months to 1 year. Scale your business up or down as needed without the hassle of hiring and training new staff.
At Alaya, we prioritise mitigating risk for your business. We carefully hire the right people for the job and implement effective systems and training programs to minimise any potential risks. Let us handle all the HR-related tasks – including hiring, training, and ongoing support for our staff – ensuring a low-risk partnership for your business.
We specialise in providing cost-effective outsourcing services, allowing you to save money compared to hiring in-house staff. By partnering with us, you can reduce expenses associated with salaries, benefits, and overhead costs, while still benefiting from our skilled expertise.
Our outsourcing services are designed to increase efficiency and productivity within your team. With our specialised expertise in specific parts of the loan process, we can work faster and more efficiently than in-house staff, who may have a broader range of responsibilities.
With over six years of experience providing outsourcing services to the mortgage industry, Alaya has developed the right processes and expertise to support your business and improve your processes. Partner with us to benefit from our skilled expertise and industry knowledge.
We understand that your business needs may change over time. That’s why Alaya offers flexible short-term project options, whether you require support for 3-6 months or 6 months to 1 year. Scale your business up or down as needed without the hassle of hiring and training new staff.
At Alaya, we prioritise mitigating risk for your business. We carefully hire the right people for the job and implement effective systems and training programs to minimise any potential risks. Let us handle all the HR-related tasks – including hiring, training, and ongoing support for our staff – ensuring a low-risk partnership for your business.
At Alaya, we understand the challenges mortgage brokers face in managing the complexities of their business. That’s why we offer a range of services designed to streamline your operations, saving you time and effort.
Choose Alaya for exceptional support at a lower cost. Our reliable team in Nepal ensures streamlined operations without compromising quality.
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Delegate home loan processing and post-settlement services to Alaya. Focus on sales while we handle the legwork efficiently.
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With Alaya’s para-broking services, excel in sales and leave the assessments to our dedicated team of credit analysts.
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Experience hassle-free post-settlement services with Alaya. We manage loan books, audits, and various loan types, letting you build relationships.
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Alaya’s complete broker support covers home loan applications, post-settlement support, and para-broking, allowing you to prioritise sales.
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keyboard_double_arrow_rightYour time is valuable, and paperwork and administrative tasks don’t generate revenue for you.
That’s why we offer outsourced mortgage broker support, allowing you to spend more time speaking to clients and making deals. By taking care of the administrative tasks and data entry, we leave you free to focus on what really matters: growing your business and attending to your clients.
Our ‘Map, Match, Meld’ system enables us to fast-track the process of integrating the right people into your company, culture and brand. We take the time to map out your business, understanding your objectives and potential solutions; we match your business with the right people, who have the right technical skills and personality for your needs; and we meld those people into your company, fully aligned with your vision and goals.
With Alaya, outsourcing is a low-risk solution that allows you to access dedicated employees. This means you can have peace of mind knowing that your business is in good hands.
Don’t let paperwork hold you back from achieving your business goals. Contact Alaya today to learn more about our outsourced mortgage broker support and how it can help you grow your business.
To be clear, outsourced mortgage broker support doesn’t change the home loan approval process.
You’ll still complete your upfront assessment and collect documents to verify assets, liabilities and overall eligibility for a home loan. You’ll then make a recommendation that best suits your client’s needs and goals.
Sound familiar?
Where outsourced mortgage broker support really shines is after this assessment process:
A support team member will go about collecting missing client documents, organise an upfront property valuation and prepare the mortgage application for submission.
You come back into the process only to check the application for submission.
After submission, outsourcing takes care of all customer communication.
The cost of outsourcing varies based on the country and required skills. For instance, while an Australian support team member costs AUD $74,800 per year, it would be approximately $34,800 in Nepal due to currency strength.
The costs of outsourcing with Alaya can be even lower, depending on the resources you need to run your business.
Reach out to our Business Development Team for more information.
Understanding the regulations and requirements is important when considering offshoring or local outsourcing for your mortgage brokerage.
At Alaya, we want to make the process as simple and straightforward as possible.
While the Australian Securities and Investments Commission (ASIC) and the National Consumer Credit Protection Act 2009 (NCCP Act) do not prohibit offshoring, certain requirements must be met. Mortgage brokers can operate offshore if they hold an Australian credit licence (ACL) and have completed a Certificate IV Finance and Mortgage Broking [FNS40815].
Similarly, Foreign Investment Review Board (FIRB) approval is not required for outsourcing but is necessary for setting up an offshore company. This can add an extra layer of complexity, time and cost to the process, so it’s important to factor this in when comparing offshoring and local outsourcing.
It’s also important to note that offshoring and local outsourcing both require housekeeping measures. Under the Privacy Act 1988, if you are offshoring, you’ll need to amend your disclosure documents and privacy declaration to include that you are sending customers’ personal information offshore. Additionally, specific professional indemnity (PI) insurance is required to cover your offshore team.
At Alaya, we take care of all the necessary housekeeping measures, so you don’t have to worry about the details. Our team fully complies with all regulations and requirements, giving you peace of mind and allowing you to focus on growing your business. Contact us today to learn more about our outsourcing solutions and how we can help you achieve your business goals.
Join our incredible team and become a valued member of our welcoming team.
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